Have questions? We have answers.

Getting Started With SVGCuts.com

While we highly recommend the Sizzix eclips for your paper crafting needs, the full list of compatible cutting machines can be found on our SVGCuts' Approved Cutting Machines page.

Yes! Our SVG files are now compatible with Silhouette Studio Designer Edition. Visit this link for more details!

Yes! Our files are 100% compatible with the Cricut Explore and Design Space. Read more by clicking here

Call or email us by visiting our Contact Us page! Yes, we have a phone and we know how to use it!

Heck yeah! But don't take our word for it. Hear what our customers have to say in our testimonials section!

While any of the machines on our Approved Cutting Machine page will work, we recommend the Sizzix eclips or Silhouette CAMEO. Both machines are available through our sister site SVGTools.co

Click on the buttons to visit us on Facebook, Twitter and YouTube!

Make sure you never miss a new free SVG and tune into all our latest ideas and inspiration by signing up for our newsletter. (We never share your information, and we only e-mail you when we have a new free SVG for you.) Click Here to sign up now!


General

The actual digital files cannot be resold in any form, but you can cut our files and use the cuts to create items for sale. We do not allow our files to be cut and sold as kits, all items for sale must be completely assembled. You can resell the items locally (craft fairs, local resale shops, charity events), but online resale is only allowed if you have your own website with your own domain name. We do not allow the use of our files in items for sale on sites like Ebay, Etsy etc. If this sounds like something you are interested in, go ahead and fill out our Commercial Use Form

SVG stands for Scalable Vector Graphic. SVG is just a fancy term for a graphic that can be used by many different programs. Our SVG files are made especially for use with Sure Cuts A Lot, Make-The-Cut and Silhouette Studio Designer Edition and Cricut Design Space, but can be used by any program that supports the SVG standard (Adobe Illustrator, Inkscape, etc).

Phone support is available Monday through Friday from 9:00AM to 6:00PM Central Standard Time. We realize that people have jobs, so evening phone support is available upon request. Fill out the contact form if you have any questions or comments!

SVGCuts.com is the #1 source for designer SVG files. SVG files can be used in many ways, but we cater specifically to users of eCAL, Sure Cuts A Lot, Make The Cut, Silhouette Studio Designer Edition and other SVG compatible software!

Our files are designed for SVG compatible programs and personal cutting machines. We recommend eCAL for Sizzix eclips users, Silhouette Studio Designer Edition or Sure Cuts A Lot 3 for Silhouette users and Sure Cuts A Lot 3 for Boss Kut, Black Cat, Silver Bullet, Pazzles, Craftwell and USCutter users. Cricut Explore users can use Cricut's Design Space to cut our SVG files.


Orders

This process applies to any coupon code.

Due to the nature of our products, we do not issue refunds or returns. All of our SVG files are tested for quality assurance. If you lose your file, you may contact us for a replacement, please make sure you have your order number to receive replacement SVG files. If you have any questions or issues, please Contact Us! We promise we'll get you up and cutting!

Once your payment is complete, you will be able to download each set of SVG files directly from our website. You also have three days to come back and re-download your files in case you misplace or delete them.

All products are digital downloads and come in a compressed Zip format. Inside each Zip file are individual SVG files for every element pictured in the collection as well as a PDF file that contains a legend of all the included files as well as general instructions on how to use the files in Sure Cuts a Lot.


Privacy & Information Collection

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
These security measures include: password protected directories and databases to safeguard your information or SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We collect information from you when you register on our site, place an order or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.


Gift Card FAQs

When you type your code into the Gift Card field, the available balance is applied to your account. You need only type in the code once. If you receive a message stating that your gift card has already been redeemed, check to see if you have an available balance in the Gift Card section during checkout.

No, gift cards do not have expiration dates.